The Call Center U.S. Geographic Locations test is designed to identify the test taker's knowledge of the location of major U.S. cities by state. While some of the cities within the test are state capitals, many cities that are included were due to their respectively high populations and, hence, the greater likelihood that the test taker may experience these locations on the job. Note that some of the cities mentioned denote names of cities that occur in more than one state, the test taker should assume that the largest of those cities location is requested.
Tests for Call Center U.S. State Abbreviations, and Call Center World Geography are also available.