Customer Service Mindset Survey Assessment

  • $10.00

Customer Service Skills Survey measures the assessment taker's understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any customer service representative and may be administered to those who deal with internal or external customers such as customer service, technical support or retail sales workers.

Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.

Also available are Call Center Listening Skills, Telephone Etiquette and Call Center Environmentassessments.

Number of questions 72
Test format Multiple-Choice
Time to complete Varies by skill
Topics covered Communication
Knowledge of Products and Services
Maintaining and Promoting Positive Customer Relationships
Problem Solving
Tasks tested Apologizing to Customers
Application Files
Appreciates Customers
Arguing with Customers
Attention to Detail
Behaving Like a Robot
Being Caring
Being Cold to Customers
Being Courteous
Being Indifferent
Being Knowledgeable
Being Prompt
Being Rude
Best of His/Her Ability
Can Do Attitude
Customer Always Right
Customer Best Interest
Customer Brush-Off
Customer Complaints
Customer Run-Around
Customer Service Mindset
Customers on Hold
Delivering Service
Dissatisfied Customers
Eager to Please
Empathizes with Customers
Follows Through
Getting Rid of Customers
Good Listener
Helping Other Employees
Keeping Promises
Knowing Company Products
Level of Service
Likes Customers
Meets Expectations
Negative Customers
Never Being Too Busy
Never too Busy
Not My Job
Not Our Policy
Priority of Customers
Problems Caused by Others
Products Sell Themselves
Reacting Defensively
Returns Calls
Right the First Time
Rude Customers
Saving Customer or Sale
Sensitive to Others
Solving Problems
Takes Pride
Taking Advantage
Taking Messages
Thanks Customers
That's Not Possible
The Rule Book
Unhappy Customers
Using Foul Language
What Customers Will Get
Willing to be Helpful
Yelling Customers
Supported languages ๐Ÿ‡บ๐Ÿ‡ธ English (en_US)