Call Center Listening Skills [audio] Assessment

  • $10.00

The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a assessment taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotional distress, and identifying caller attributes.

Assessments for Call Center Customer Service Survey, Call Center Environment [audio] as well as Call Center U.S. Geographic Locations are also available.

Number of questions 28
Test format Multiple-Choice - Audio
Time to complete Varies by skill
Topics covered Identifying Caller Attitudes
Identifying Customer Problems
Listening Distractions
Listening Through Emotional Distractions
Tasks tested Airline Scenario 1
Airline Scenario 2
Airline Scenario 3
Are you sure...
Bank Scenario
Book Scenario
Car Dealer Scenario
Catalog Scenario
Concert Scenario 1
Concert Scenario 2
Credit Card Scenario 1
Credit Card Scenario 2
Dead Computer Scenario
Flight Scenario
Headset Scenario
HMO Scenario
Hotel Reservations Scenario
I can't believe...
I have a question...
I'm at the airport...
Phone Line Scenario
Pizza Scenario 1
Pizza Scenario 2
Pizza Scenario 3
Pizza Scenario 4
Shipment Scenario
Software Scenario 1
Software Scenario 2
Supported languages πŸ‡ΊπŸ‡Έ English (en_US)
πŸ‡¨πŸ‡¦ French (fr_CA)