Call Center Technical Support [audio] Assessment

  • $10.00


The Call Center Technical Support assessment is intended for telephone based PC support technicians who help callers with technical issues. This assessment covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.

A non-audio version of this assessment is also available: Call Center Technical Support.

Number of questions 19
Test format Multiple-Choice - Audio
Time to complete Varies by skill
Topics covered Difficult User Issues
General Windows Issues
Hardware Issues
Internet Issues
Printing Issues
Tasks tested A Know It All
CD Drives
Changing Clock
Color Printing
Connection Speeds
Determining RAM
Diffusing Anger
Diffusing Frustration
Duplicate Web Pages
Handling Ignorance
Keyboard
Monitors
Mouse
Rebooting
Remote Printing
Screen Resolution
Start Menu
Starting Internet Explorer
Unable to Print
Supported languages ๐Ÿ‡บ๐Ÿ‡ธ English (en_US)