Call Center Math Assessment

  • $10.00

This assessment is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Customer Required Information. This assessment may be applicable for Call Center Managers and Call Center Representatives where mathematical calculations are required.<BR><BR>A calculator or scratch paper and pencil may be used if determined by the administrator.<br><br>Assessments for Call Center Data Entry and Call Center Basic Spelling are also available.

Number of questions 30
Test format Multiple-Choice
Time to complete Varies by skill
Topics covered Currency Conversion
Customer Required Information
Service Level
Time Zones
Tasks tested Add Shipping Cost
Allocate Work Load
Answer Time Allowed
Assign More Operators
Avoid Overtime
Break Time Allowed
Bulk Purchase Savings
Calculate Deposit
Calculate Savings
Calls Per Hour
Convert Eastern Time to Pacific Time
Convert Mountain Standard Time to Central Daylight Time
Convert Mountain Time to Pacific Time
Convert Pesos to US Dollars
Convert UK Pounds to US Dollars
Convert US Dollars to Canadian Dollars
Convert US Dollars to Pesos
Determine Calls Per Operator
Determine Savings
Include Sales Tax
International Date Line
Lower Interest Savings
Meet Call Time Requirement
Meet Calls Per Day Requirement
Military Time Clock Calculation
Monthly Premiums
Refund Amount
Required Operator Count
Supported languages ๐Ÿ‡บ๐Ÿ‡ธ English (en_US)