Call Center 911 Operators Assessment
This assessment for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The assessment is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The subject areas are Critical Incidents, Information Gathering, Telephone Etiquette, Call Types, Citizen and Officer Safety, and Teletype.
This assessment is appropriate to administer to those with at least one year of experience as a 911 operator.
Assessments for Call Center Environment [audio] as well as Call Center Listening Skills [audio] are also available.
|Number of questions||37|
|Time to complete||Varies by skill|
|Topics covered||911 Operators
|Tasks tested||Call Types
Citizen and Officer Safety
|Supported languages||🇺🇸 English (en_US)