Technical Support Processes Assessment

  • $10.00


The Technical Support Processes assessment assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support. This assessment will gauge a assessment taker's ability to handle the problems that come up as a technical support representative and focuses on newer versions of Windows such as Windows 7. Handling phone calls properly is tested along with the necessary technical knowledge. The assessment is appropriate for assessment takers who are currently working, or plan on working, in the technical support field. Assessments for Technical Support - IT/Network and Call Center Technical Support [audio] are also available.

Number of questions 42
Test format Multiple-Choice
Time to complete Varies by skill
Topics covered Hardware, Internet, Software Support
Technical Support Concepts
Windows Support
Tasks tested Accessing a Microsoft Word Document
Cascade Mode
Command Line - Hard Drive Check
Computer Performance
Computer Protection
Customer Call Back
Default Location
Disk Space
Embedded Links
File History
Finding Document
Finishing an Incomplete Uninstalled
Gathering Information
Goals to Resolving Calls
Installation Problems
Installation Process
Installation Troubleshooting
Internet Access
Internet Troubleshooting
Keys
Locating System Information
Location Familiarity
Operating System Familiarity
Operating System Partition
Phone Etiquette
Preventing Unapproved Changes
Print and File Sharing
Printer Troubleshooting
Problems Accessing a Web Site
Program Not Responding
Recovery Drive
Recycle Bin
Resolving Calls
Resolving Issues with a Novice Computer User
Selectively Moving Files
Support Concepts
Taskbar
Unable to Read Screen
Understanding Computer Concepts
Uninstalling Software
Username/Password Difficulties
Web Site Down
Supported languages ๐Ÿ‡บ๐Ÿ‡ธ English (en_US)

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