Technical Support - IT/Network Assessment

  • $10.00

The Technical Support - IT/Network assessment is meant for IT Technical Support and Network Administrators with one or more years of experience. Topics include Internet/Network Support, Windows Support, Technical Support Concepts, and PC Familiarity. The assessment covers basic information used in troubleshooting PC computers and IP networks. For Technical Support positions that don't focus on Network knowledge, consider the Technical Support Processes.

Number of questions 39
Test format Multiple-Choice
Time to complete Varies by skill
Topics covered Internet/Network Support
PC Familiarity
Technical Support Concepts
Windows Support
Tasks tested Active Directory Connection
Application Responding Poorly
Automatic Private IP Addressing
Check Processes in Windows
Command Line Work
Creating Hard Disk Partitions
Debugging a Difficult Installation
DHCP Configuration
Displaying Network Configuration for Windows
DNS Queries
FAT/NTFS Concepts
File Sharing Without the Computer Browser Service
First Distinction for a Service Call
Handling Windows OS Degradation
Interpret an IP Address
Interpreting a Safe Mode Boot
Interpreting BIOS Noises
MAC Address
Method for Locating Hardware Addresses
MTU Size
Network Configuration Service
Performance Characteristics of TCP/IP
POST Code Card
Remote PC Accessing
Repairing Corrupted Winsock Settings
Restore TCP/IP
Stub Zone
Tattooing the Registry
TCP/IP Familiarity
Threads and Computer Process
TNEF Issues
Troubleshooting Network Connectivity
Troubleshooting Startup Issues
Troubleshooting the Network Route
Troubleshooting with Device Manager
Uninstalling Software Properly
URL Addresses
Use of Special Addresses
Supported languages ๐Ÿ‡บ๐Ÿ‡ธ English (en_US)

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