Customer Service Mindset Survey Assessment
$27.37
Customer Service Mindset Survey Assessment
$27.37
Skills Assessment
| Total Questions | 72 |
| Question Types | Multiple Choice |
| Competencies Tested | Problem Solving Maintaining and Promoting Positive Customer Relationships Communication Knowledge of Products and Services |
| Tasks Tested | Solving Problems Customer Brush-Off Delivering Service Getting Rid of Customers Right the First Time Unhappy Customers Problems Caused by Others Dissatisfied Customers Never Being Too Busy Customer Best Interest Meets Expectations Application Files Sensitive to Others Willing to be Helpful Being Courteous Customer Always Right Taking Advantage Being Cold to Customers Being Prompt Promptness Priority of Customers Being Indifferent Reacting Defensively Negative Customers Eager to Please Keeping Promises Never too Busy Customer Complaints Can Do Attitude Likes Customers Attention to Detail Being Rude Behaving Like a Robot Appreciates Customers Best of His/Her Ability Empathizes with Customers Being Caring Customer Service Mindset Courteous Follows Through Taking Messages Yelling Customers Good Listener That's Not Possible Customer Run-Around Helping Other Employees Returns Calls Rude Customers Thanks Customers Apologizing to Customers Arguing with Customers Communicating Not My Job Using Foul Language Products Sell Themselves Level of Service The Rule Book What Customers Will Get Saving Customer or Sale Customers on Hold Being Knowledgeable Takes Pride Knowing Company Products Not Our Policy |