Call Center Technical Support Assessment
The Call Center Technical Support assessment is intended for telephone based PC support technicians who help callers with technical issues. This assessment covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
An audio version of this assessment is also available: Call Center Technical Support [audio].
|Number of questions||19|
|Time to complete||Varies by skill|
|Topics covered||Difficult User Issues
General Windows Issues
|Tasks tested||A Know It All
Duplicate Web Pages
Starting Internet Explorer
Unable to Print
|Supported languages||🇺🇸 English (en_US)