Call Center Outbound Sales Skills Assessment

  • $10.00

This assessment for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use critical feedback to enhance performance, Assertiveness - ability to portray confidence interpersonally, Drive/Motivation - willingness to be productive and to succeed and Versatility - Ability to work on several different tasks at once. IMPORTANT: This assessment cannot be randomized because questions throughout the assessment will reference the previous questions data!

Assessments for Call Center Inbound Sales Skills, Call Center Listening Skills as well as Call Center Telephone Etiquette are also available.

Number of questions 52
Test format Multiple-Choice
Time to complete Varies by skill
Topics covered Assertiveness
Coping with Frustration
Handling Criticism
Product Knowledge
Tasks tested Accepting Challenges
Acknowledging Criticism
Being Aggressive
Being Flexible with Others
Building Motivation
Closing the Sale
Concern for Assignments
Concern for Personal Development
Concern for Productivity
Confidently Handling Tough Customers
Controlling Emotions
Converting a Negative Attitude
Converting Frustration Into Satisfaction
Dealing with the Frustration of Others
Dispensing Criticism
Displaying a Positive Attitude
Focusing on the Positive
Helping Others
Identifying the Customer
Information Security
Instilling Responsibility
Listening to the Request
Maintaining a Positive Outlook
Maintaining Communication
Maintaining Control
Maintaining Customer Attention
Maintaining Customer Interest
Maintaining Data Integrity
Maintaining Motivation
Maintaining Poise
Marketing Skills
Motivating Difficult Customers
Motivating Others
Portraying a Positive Outlook
Processing Criticism
Processing the Request
Putting Others at Ease
Redirecting a Negative Attitude
Rising Above Criticism
Seeking Productivity
Staying Focused
Task Completion
Verifying the Order
Work Prioritization
Working with Others
Supported languages πŸ‡ΊπŸ‡Έ English (en_US)
πŸ‡¬πŸ‡§ English (en_GB)

We Also Recommend