Test Library
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This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills,...
The Call Center Customer Service Scenario test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call center envir...
The Call Center Customer Service Scenario [audio] test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call cent...
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment.
Most questions have a best and second best answer, scoring 2 an...
The Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed...
The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. T...
The Call Center German-English Bilingual test aims at assessing the test taker's ability to read English and German and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented.
Tests for Call Center Li...
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call center environments. The test contains questions that range from basic ...
The Call Center Italian-English Bilingual test aims at assessing the test taker's ability to read English and Italian and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented.
Tests for Call Center ...
The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotiona...
This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Cus...
This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use c...
o teste bilíngue de português-inglês visa avaliar a capacidade de uma pessoa para ler em inglês e português e responder às perguntas sobre o que foi lido. São apresentados cenários cotidianos que envolvem situações de negócios, formalidades, definições e matemática.
We're still adding assessment details. Please contact us if you'd like more information.
The Call Center Retention [audio] test aims at assessing the test takers ability to hear information and remember it. The scenarios herein reflect those that the test taker will experience in the call center environment. This test is appropriate to administer to those working or desiring to work...
The Call Center Spanish-English Bilingual test is an audio based test that aims as assessing the ability of the test taker to move between Spanish and English. The test contains questions based on conversational discourse, appropriate responses, and basic numeric understanding.
This test is appro...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
An audio version of this test is also available: Call Center...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
A non-audio version of this test is also available: Call Cen...
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
The Call Centre Towns Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of important U.K. towns.
Assessments for U.K. Call Centre World Geography, U.K. Call Centre Data Entry [audio], and U.K. Call Centre Environment [audio] are also available.
The Call Center U.S. Cities Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of major U.S. cities. Many of the cities included are state capitals and cities with high populations.
Assessments for Call Center Advanced Spelling [audio], Call Center B...
The Call Center U.S. Geographic Locations test is designed to identify the test taker's knowledge of the location of major U.S. cities by state. While some of the cities within the test are state capitals, many cities that are included were due to their respectively high populations and, hence, t...
We're still adding assessment details. Please contact us if you'd like more information.
The Call Center World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job.
Assessmen...
The Canadian Accounts Payable test is designed to evaluate the efficacy of an individual in performing functions often associated with Accounts Payable in Canada. The test primarily focuses on coding, payment terms and calculating discounts.
Assessments for Canadian Accounts Receivable, Canadian...
The Canadian Accounts Receivable test is designed to evaluate the efficacy of the test taker in performing Accounts Receivable functions in Canada. The test primarily focuses on calculating fees, customer account analyses, and handling disputes and discrepancies.
Assessments for Canadian Account...
The Advanced Accounting test is designed to screen applicants of approximately three to five years experience in accounting in Canada. It covers the areas of Accounts Payable, Accounts Receivable, Payroll, General Ledger, Financial Analysis, Cost Accounting, and Auditing. Without focusing on a sp...
The Advanced Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose p...
The Basic Spelling test measures the test taker's ability to spell correctly. The test taker is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words. This test is designed for clerical workers and administrative assistants whose posi...
The Bookkeeping - Professional assessment measures the test taker's capabilities as a full-charge Bookkeeper. The candidate should be able to pay bills, track receivables, process payroll in full, post journal entries, and maintain a company's books and basic financial statements. Topics include ...
The Canadian Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulated database. The results of this test indicate the speed in k...
This Canadian Cash Handling test is designed to access a test taker's ability to recognize the various bills and coins of Canadian currency, to add and subtract using bills and coins, and to accurately make change. With this in mind, the assessment presents questions that focus primarily on using...
This Canadian Cash Handling test is designed to access a test taker's ability to recognize the various bills and coins of Canadian currency, to add and subtract using bills and coins, and to accurately make change. With this in mind, the assessment presents questions that focus primarily on using...
The Canadian Data Entry Alpha Numeric test measures the speed and accuracy of the test taker in conducting data entry. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed in keystrokes per hour and accuracy of the dat...
The General Accounting assessment is designed to thoroughly test a candidate's level of knowledge of Accounting principles, concepts, and terminology. This test is aimed at Basic office accounting personnel, clerks with 1 to 2 years experience, new accounting graduates, and financial accounting p...
This Canadian Human Resources Basics test assesses a candidate's ability to understand and implement various HR practices and processes. This assessment specifically administers questions that focus on the legalities within recruitment, benefit administration, employee discipline, compensation, r...
The Canadian Legal Assistant test consists of questions which address such topics as legal definitions, contracts, agreements, and ethical codes for Canada. This test is appropriate to administer to those intending to function as a Legal Assistant.
Tests for Legal Spelling, Legal Vocabulary and ...
The Legal Spelling test is intended to measure spelling accuracy with a focus on legalese. The test is of a general nature and caters to a broad range of words employed in the legal profession. It is for this reason that an overall spelling knowledge of legalese is helpful in completing this test...
This Legal Vocabulary test covers a variety of topics such as criminal law, personal injury terminology, general litigation, and wills and estates in Canada. Test takers are asked to determine the proper word or words that fit different scenarios and situations. This test is appropriate to admini...
The Medical Spelling test is in a text editing format. The test taker is required to identify whether words are spelled correctly. If necessary, the test taker uses the mouse and keyboard to edit misspelled words. This test is designed for medical office personnel and administrative assistants wh...
The Canadian Office Grammar and Spelling Skills test measures the test taker's knowledge of spelling, sentence structure, punctuation, and word usage. This test is designed for job candidates who need verbal and written skills in order to perform a job successfully.
Tests for Office Filing Skill...
The Canadian Paralegal Skills test is designed for professionals who wish to pursue a career in the paralegal field in Canada. Because legal analysis is not the exclusive domain of the attorney; without understanding the legal analysis fundamentals, Paralegals may fail to grasp the complexities o...
The Canadian Payroll test is designed to assess the skill level of the test taker in payroll preparation and principles. It covers many areas including payroll cycle, payroll accounting, payroll regulation, vacation pay, bonus deduction, payroll document, and internal controls. This test is appro...
The Pick/Pack test aims at assessing the test taker's ability to read and analyze varying styles of Pick/Pack slips. Topics covered include slip reading and comprehension, inventory calculation, location comparison, and data inference. This test is appropriate for anyone seeking a position in the...
The Canadian Typing Speed test measures the speed and accuracy of a user's typing. The test presents the user with a passage which he/she must type as accurately and quickly as he/she can. This test should be given to anyone whose typing speed needs to be measured.
A score of 0 on the Raw Words...
This Cascading Style Sheets 4.0 assessment is designed to verify the test taker's general knowledge of using CSS 4.0 for Web site design. The topics covered on this assessment include concepts, basic syntax, advanced styling, box model styling, and CSS fundamentals. This assessment is appropriate...
Cascading Style Sheets is a language used to describe the style of document presentations in web development. The Cascading Style Sheets test measures the ability of Web Designers or Web Developers in using CSS to style Web pages. The focus of this assessment is on the development of Web Pages th...
This Cash Handling test is designed to access a test taker's ability to recognize the various bills and coins of U.S. currency, to add and subtract using bills and coins, and to accurately make change. With this in mind, the assessment presents questions that focus primarily on using the least am...
This test covers knowledge of personal auto insurance. Specifically, the test covers liability coverage, medical payments coverage, uninsured motorist coverage, damage to covered autos, endorsements, policy provisions, and underwriting. The material in this test covers general auto insurance info...